COVID-19 Updates

 

This information was updated on Friday, September 25th 2020.   

 

We are open primarily for curbside pick up in both Brooklyn and Portland with a limited number of in store service appointments per day. The health and safety of our staff and community is our main concern at this time so we are assisting customers from the doorway or making appointments for fittings and service. Please understand, skates are in extremely limited supply and we don't have a better idea of when the supply will catch up with demand.

 

Pre-orders for US made skates (various models of Moxi & Riedell brand) are currently on hold. The manufacturers have suspended preordering until all current orders have been fulfilled. We will post updates here and on our social media platforms as soon as all current orders for Moxi Lolly skates have been fulfilled and we are able to accept new orders. Additionally, we are unable to take preorders for all overseas made skates (all Impalas, Sure Grip, and Moxi Beach Bunny) as the ETAs are unknown at this time. 

 

All available products (including skates & outdoor wheels) will be posted on our shop Instagram (@fivestride) as we receive restock shipments. There is a highlighted story called "available" where all this information is saved. The products listed as available on Instagram can be purchased online unless otherwise noted. 

 

Over the past 5 months we have transitioned from primarily doing in-store sales with local skaters to a business with a significant amount of online sales and mail orders. It's been awesome to watch our customer base grow while still being able to serve our local communities. In an effort to work best within our systems and prioritize your customer experience, we are no longer able to accept online orders for curbside pick-up in Brooklyn. We will be taking all Brooklyn pick-up orders over the phone or via email. All mail orders will ship from the Portland shop. Online stock availability is reflective of the Portland shop.

 

We are offering services and mounting at both shops. At this time, we can't offer same day service and are requiring that advance arrangements be made for all services and mounting. You can call the shop or email us to schedule services & mounting.

 

Please be patient with us as we work through all the emails that we are receiving. Your best point of contact for online orders is [email protected] 

 

Please do not show up to pick-up orders until you receive confirmation from us via phone or email. We contact all customers who place an order for curbside pick-up to arrange a day and time for you to pick up.

 

Online Shopping

Our website stock is connected to our Portland shop and all mail orders will ship from Portland, OR. You can always check our website to see what brands and products both shops carry but for up to date stock in Brooklyn, please call or email the shop directly.

 

When shopping online, please keep in mind that skates are in extremely limited supply and we don't have a better idea of when the supply will catch up with demand. We are selling skates as soon as we receive them. We are taking pre-orders for US made skates (some Moxi and some Riedell models) but are unable to take preorders for all overseas made skates (all Impalas, Sure Grip, and Moxi Beach Bunny) as the ETAs are unknown at this time. If you aren't able to add a product to your cart please email us about preordering.

 

If the "Add To Cart" button is missing from the product page, this item is out of stock or unavailable. When the item is restocked, it will be available to order online.

 

Please be advised that putting an item in your cart does not hold that item. Stock is secured when checkout and payment is completed.

 

How to Contact Us During COVID-19

In an effort to streamline online communications and ensure that our crew doesn't miss any messages, please contact us via email ([email protected]) or call either shop directly (Portland 503-265-8170, Brooklyn 347-529-6787)

 

Thank you for all of the patience and support!